Privacy Policy

Last Updated: October 31, 2026

Moqtada ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, contact us, or communicate with us through WhatsApp and other communication channels.

1. Information We Collect

We may collect information that you voluntarily provide when you contact or communicate with us, including:

• Your name
• Phone number
• WhatsApp number
• Email address
• Messages and inquiries you send to us
• Information you provide while requesting our products or services
• Customer support communications
• Other information you voluntarily provide during communication with us

We may also receive limited technical information when you use our website, such as browser type, device information, IP address, and website usage information.

2. WhatsApp Communications

We use the WhatsApp Business Platform and related Meta technologies to communicate with customers.

When you contact us through WhatsApp, we may receive and process information including your WhatsApp phone number, profile information made available through WhatsApp, message content, and information related to the delivery and status of messages.

We use this information to:

• Respond to customer inquiries
• Provide customer support
• Provide information about our products and services
• Process customer requests
• Send service-related notifications
• Improve our customer service and communication systems
• Provide automated responses where applicable

Our use of WhatsApp is also subject to the applicable terms and policies of WhatsApp and Meta.

3. Automated and AI-Assisted Customer Support

We may use automated systems or artificial intelligence tools to help process and respond to customer inquiries.

Messages submitted through WhatsApp or other support channels may therefore be processed by systems used to generate responses, classify requests, or assist our customer support operations.

Where appropriate, inquiries may be transferred to a human representative for further assistance.

4. How We Use Your Information

We may use collected information to:

• Provide and maintain our services
• Respond to inquiries and support requests
• Communicate with customers
• Process service requests
• Send important service or account-related information
• Improve our website, services, and customer support
• Prevent fraud, abuse, and security incidents
• Comply with applicable legal and regulatory requirements

We do not sell your personal information.

5. Sharing of Information

We may share information with trusted service providers when necessary to operate our services.

These may include hosting providers, communication platforms, customer-support systems, technology providers, and other vendors that process information on our behalf.

We may also disclose information where required by law, regulation, legal process, or a valid governmental request.

6. Meta and WhatsApp

Our WhatsApp communication services may use technology and infrastructure provided by Meta Platforms and WhatsApp.

Information processed through WhatsApp may therefore also be processed by Meta or WhatsApp in accordance with their respective terms and privacy policies.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based communication or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing abuse, and complying with legal obligations.

9. Your Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may also ask us to stop certain communications. To make a privacy-related request, please contact us using the contact information provided below.

10. Third-Party Services

Our website or services may contain links to or integrate with third-party websites, applications, or services.

We are not responsible for the privacy practices of independent third parties. We encourage users to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not intentionally directed toward children where prohibited by applicable law, and we do not knowingly collect personal information from children in violation of applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our official website.